In today's competitive market most home builders view after sales service as the single most important aspect in the successful operation of their business.

The CLASS After Sales Service system is a Microsoft Windows based software package developed specifically for home builders. With input from builders, it was designed to effectively address the day-to-day service needs of the new home construction business. CLASS is an easy to use, effective system that controls and tracks service requests, work orders, and trade performance.

Features

• Complete tracking of service requests reported through customer phone calls, letters, and pre-delivery inspection reports
  
  
• Automatic assignment of work orders to the appropriate contractors for immediate servicing
  
  
• Integrated fax capabilities allow work orders to be faxed right from your computer directly to the contractor
  
  
• Group mailing feature allows personalized form letters to be issued to selected homeowners or across entire subdivisions
  
  
• Extensive reporting capabilities will keep you informed of all service activities, ensuring that all repairs are completed in a timely fashion
  

The following is a list of the features that have been added to our C.L.A.S.S. Software since the beginning of 1998.

• Multi-User
  More than one user can access the same C.L.A.S.S. data base at the same time.
  
  
• Security Feature
  Accessibility can be assigned on a per user basis.
  
  
• Crypt Key
  The Hasp key has been eliminated and an encrypted code will now be issued to each workstation.
  
  
• Completed Work Order Report
  Completed work orders are printed using this report.
  
  
• Outstanding Service Requests
  This report prints all the outstanding deficiencies for a lot whether they have been assigned to a work order or not. The lot number, closing date, purchaser, deficiency code, problem area code, contractor code, work order number (if one has been assigned), date reported, date scheduled, days overdue, and occurrence code are printed on this report.

For more information about our C.L.A.S.S system or for technical assistance, click here